At TRUENORTH, we are committed to delivering your skincare products quickly and securely across India. Our shipping policy ensures transparency regarding delivery timelines, costs, and procedures for a seamless shopping experience.

Shipping Locations

• We deliver to all states and union territories across India, including metro cities, towns, and rural areas.
• If your location is serviceable, it will be confirmed at checkout.

Processing Time

• Orders are processed within 1-2 business days from the time of placement.
• Orders placed after 12:00 PM on Fridays or during weekends/public holidays will be processed on the next business day.

Shipping Options and Delivery Timeframes

We offer the following delivery options across India:

• Free Shipping: Enjoy free standard shipping on orders above ₹999.
• Delivery timelines may vary based on your location and unforeseen circumstances such as weather or courier delays.

Order Tracking

• Once your order is shipped, you will receive an email or SMS containing your tracking number and a link to track your shipment.
• You can also log in to your TRUENORTH account to view your order status and tracking details.

Shipping Restrictions

1. Non-Serviceable Locations: In rare cases where our courier partners are unable to deliver to your address, we will notify you at checkout or contact you directly to make alternative arrangements.
2. P.O. Boxes: We do not deliver to P.O. box addresses.

Missed Deliveries

If the courier partner is unable to deliver your order after two attempts, it will be returned to our facility. We will contact you to arrange for re-delivery, which may incur additional shipping charges.

Damaged or Missing Items

If your order is damaged in transit or if items are missing, please contact us within 48 hours of delivery at support@truenorthskincare.com or call us at 1-800-TRUENORTH. Provide:

• Your order number.
• Photos of the damaged product and packaging.

We will resolve the issue promptly through a replacement or refund, as applicable.

Contact Us

For any shipping-related queries, feel free to reach out to us:

• Email: support@truenorthskincare.com
• Phone: 1-800-TRUENORTH (Mon-Fri, 10:00 AM – 6:00 PM IST)

At TRUENORTH, your satisfaction is our priority, and we’re dedicated to ensuring timely and reliable delivery of your favorite skincare products!